FAQ

Terms + Policy

 

CAN I CHANGE MY ORDER?

We apologize after an order is placed, no changes can be made to the order.

CAN I CANCEL MY ORDER?

Unfortunately, we are unable to cancel an order once it has been placed, all sales are FINAL.

CAN I RETURN MY ORDER?

We are unable to offer refunds, returns, or exchanges. All sales are FINAL. 

CAN I EXCHANGE MY PRODUCT?

We apologize but we currently do not offer exchanges, all sales are FINAL. 

HOW CAN I CHECK THE STATUS OF MY ORDER?

Check your email . all orders that are placed are automatically sent to your email.

 

 

HELP, MY ORDER WAS CANCELLED BECAUSE OF HIGH FRAUD.

Unfortunately your order was marked as High Fraud and was cancelled. High Fraud orders will be cancelled automatically, and cannot be reversed. 

 

MY ITEMS ARRIVED DAMAGED, WHAT SHOULD I DO?

In the unlikely event that a product arrives damaged, the customer must contact customer service within 48 hours of receipt. Customers must include photos of the issue and a screenshot of your order confirmation email.

 

 

 

I RECEIVED INCORRECT ITEM/S WHAT SHOULD I DO?

Please contact info@slimslimsnaturalgalore.com within 48 hours of receiving the order, so that we can address this issue. Please provide us with your order number along with a photo of the incorrect item you received.

 

MY PACKAGE IS STUCK AND TRACKING SHOWS NO MOVEMENT, WHAT SHOULD I DO?

Packages can only be considered lost if there has been no movement for 7 - 14 business days from the day it was shipped. Please send an email to info@slimslimsnaturalgalore.com if your shipment shows no movement from the carrier's tracking information.

 

I PUT THE WRONG ADDRESS ON MY ORDER, PLEASE HELP!

Please be careful when entering your shipping address, Slimsnaturalgalore will not be responsible for orders sent to the incorrect delivery address provided by the customer.

 

PRODUCT/INGREDIENT

 

 

ARE THE PRODUCTS SAFE TO USE FOR ALL SKIN TYPES?

All products were formulated to be safe for all skin types but if you have specific concerns, please consult your doctor with the list of ingredients found on the website.

*YOUR PRODUCTS DO NOT WORK ON MY SKIN. CAN I GET A REFUND?

We are regretful that you did not see the results you anticipated but unfortunately we do not have a money back guarantee.

WHAT TEMPERATURE DO THESE PRODUCTS NEED TO BE STORED AT?

We recommend storing your products in a cool dry place, away from direct sunlight and excessive cold and heat.